Contact SV Info

How to reach us

SV Info is a small independent editorial site. The fastest route to reach us is by email at editor at stopsafetyvalve.co.uk (replace “at” with the standard symbol; we display it this way to reduce automated scraping). We aim to acknowledge messages within three working days and to reply in full within seven, though holiday periods may extend that.

We do not have a telephone number for public contact. This is deliberate: we prefer written correspondence because it produces a clear paper trail and lets us fact-check answers before replying. If you need to speak to someone urgently about a gambling problem, please contact GamCare on 0808 8020 133 rather than us; that is a specialist helpline staffed around the clock.

What we can help with

We are happy to help with: factual corrections to any article on the site, follow-up questions about licensing mechanics we describe, general queries about how we work, and requests for permission to quote our content (short quotations with attribution are fine without asking). Where an operator’s licensing details have changed after we published, we welcome pointers to updated regulator publications so we can refresh the article.

We cannot help with: complaints against specific casino operators (we are not a regulator), recovery of lost deposits, legal or tax advice, or referrals to individual operators. Where we cannot help, we will usually point you at the right kind of party to contact, whether that is the licensing regulator, your card issuer, or a specialist gambling support service.

Editorial corrections

If you have found a factual error, please send us the URL of the article, the specific passage in question, and the correction with a source we can verify. We take editorial accuracy seriously and correct errors promptly. Substantive corrections are noted at the foot of the affected article; typographical fixes are silent. Because licensing frameworks change — new regulator guidance, licence transitions, updated statutes — we welcome updates from anyone with direct knowledge.

No individual operator queries

We do not comment on individual operators by name in correspondence. If you have a complaint about a specific casino, please raise it through the operator’s own complaints team first, then through the licensing regulator (Malta Gaming Authority, Curaçao Gaming Control Board, Anjouan Offshore Gaming, or Kahnawake Gaming Commission depending on which framework the operator uses). For UK card disputes, contact your card issuer directly.